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After-hours answering / HVAC
HVAC answering service for when you can't get to the phone.
Nights and weekends: callers hear your company name, and you get the details.
- Answers in your company name when you are closed.
- No heat, no cool, and safety calls marked urgent by your rules.
- A summary of every after-hours call, sent to you by text.
Checkout and your card statement will show Crypto Boutique, our parent company. Your receipt will list the Blur AI Solutions package you're buying.
Call or text (816) 683-2229.
What an HVAC answering service does
An HVAC answering service picks up when your office is closed. Ours is an AI voice agent set up for your company: it answers in your name, asks what is going on with the system, marks urgent calls by your rules, takes the details, and sends them to you. It is part of our after-hours answering service for trades.
After hours, or with call forwarding on
Calls that ring through after hours, or while you have call forwarding turned on, go straight to the agent. Daytime overflow, where your cell rings first and an unanswered call goes to the agent, is available on request, ask us. For how forwarding works, see missed call answering service.
- Customer calls your number
- (Available on request, ask us) During the hours you set: your phone rings first. If you answer, nothing else happens.
- Call forwards to your agent (after hours, or unanswered if you ask us for daytime overflow)
- Agent answers in your company name
- Robocall or pitch? Yes: Declined, marked SPAM.
- Name, number read back, address, heating or cooling, what it is doing
- CO alarm or gas smell? Yes: Reads your safety line, marks URGENT.
- Urgent by your rules? Yes: URGENT at the top of your summary. Available on request, ask us: pages or transfers on-call.
- Routine: best callback time Calendar connected: Books a slot.
- Repeats details back, goodbye
- Summary sent to you
Solid steps are the standard setup. Dashed steps marked ON REQUEST are available on request, ask us. They are not part of every install.
No heat, no cool, or a tune-up: sorted by your rules
The agent asks what the system is doing and, if you want it asked, who is in the home. You decide which combinations are urgent. Safety calls, a CO alarm or a gas smell, get your approved line and an urgent mark. The agent never troubleshoots equipment.
Routine calls, tune-ups, quotes, and new system questions, are booked into an open slot when your calendar is connected, or captured with a best callback time.
What the agent asks an HVAC caller
Name. Callback number, read back. Service address. Heating or cooling. What it is doing: not starting, blowing warm, leaking, making noise. Anyone at risk in the home, if you want that asked. The best time to call back.
What your summary looks like
Illustration. Format matches what our agents write after a call; the caller is made up.
- LEAD or SPAM: a tag so you can skip pitches.
- Number: read back to the caller and confirmed.
- Need: the problem in the caller's words.
- Best time: the time they asked for.
Want summaries like this? Call Nora. Want web leads scored the same way? See AI lead qualification.
Keep your number; setup in four steps
Your number forwards to the agent when you are closed. Setup follows how it works: audit, map, install, handoff, including a test with a fake no-heat night call before go-live.
What it costs
$897 setup, then $297 a month, month to month. Or $0 setup on a 12-month plan. Emergency transfer is available on request, ask us.
Other trades
Plumbing shops: see how Nora answers plumbing calls after hours. All trades: after-hours answering service.
Questions
FAQ
What is an HVAC answering service?
It answers your heating and cooling calls when your office is closed. Ours is an AI voice agent that answers in your company name, asks what the system is doing, marks urgent calls by your rules, and sends you the details.
Will it answer while I'm on a job during the day?
Not by default. It answers the calls that ring through when you are closed, nights, weekends, and holidays, or while you have call forwarding turned on. Daytime overflow is available on request, ask us.
How does it know a no-heat call is urgent?
You set the rules. For example, no heat with young children or older adults in the home can be urgent, while a thermostat question waits. The agent asks the deciding questions and marks the call.
What happens if a caller says their CO alarm is going off?
The agent reads the safety line you approve, marks the call urgent, and does not troubleshoot the equipment.
What do I get after each call?
A summary of every after-hours call, sent to you by text: the caller's name, number, what they need, the time they asked for, and whether it was a real customer or a sales call.
Does it book tune-ups?
Yes. If your calendar is connected, it offers open times and books the slot. If not, it takes the best callback time so you can book it yourself.
Will it quote repair or replacement prices?
No. It tells callers pricing depends on the job and that you will go over it when you call back.
What does it cost?
$897 setup, then $297 a month, month to month. Or $0 setup on a 12-month plan. Emergency transfer is available on request, ask us.
Start setup
Thirty focused minutes on how your calls get answered now, and what we would set up first.